ans: If you are choosing the “Updates Only” plan, you will get a 30 day free trial. For every other plan there is no free trial. The reason for this is because it will take a certain amount of developer time to set up a project development environment.
ans: Yes, all your queries will be conveyed through to a developer and he/she will respond ASAP. Although live/telephonic support will not be provided, your queries will be addressed in time.
ans: Initial Setup includes things like setting up a development environment, version control, and local environment. This is a one time process and is the same for every new website given to us.